Or via excel, or via just opening the file - I get one of three error messages.Įrror message 1 - it won't allow me to download to dropbox or onedrive - so I have to force drag and drop the files from outlook to dropbox or one driveĮrror message 2 - once I have it downloaded and I try and open it - I get the error that the file name is too long and I have to shorten it to less than 260 characters - even though the file name is already smaller than that.Įrror message 3 - I go in and rename and shorten the file name and then when I try and launch it - i get this error message. But once I download the excel file to eitehr dropbox or one drive, then when I try to open it from one drive or dropbox from windows file explorer, Yes once I recieve a large excel file (>250 KB) - I am able to open it in outlook and it launches excel fine. * Once complete conversation about this topic, kindly Mark and Vote any replies to benefit others reading this thread.
Tina - * Beware of scammers posting fake support numbers here. In addition, if you have contacted Microsoft Support in previous, could you please share with me the support ticket number? I's like to check the details and see if there is anything that can be improved. Product Information via Excel>File>Account.ģ.Does the issue happen in specific Excel files or all Excel files? What is the file size?īesides, if you save/upload the same Excel files to OneDrive for business or SharePoint library? Do they get corrupted when you open them? If yes, I'd like to confirm information below:ġ.When file corrupts in Excel desktop app, do you get any error message? Please share a screenshot of the error.Ģ.What is the version if your Excel app? Please capture a full screenshot of
I would try to help you troubleshoot this issue.Īs you mentioned that Files get corrupted when downloading from personal OneDrive and Dropbox, do you mean that after the file is downloaded from OneDrive(Dropbox), you cannot open it in Excel desktop application and it get corrupted? If files are saved in OneDrive for business, feel free to correct me. Sorry for the trouble caused by the issue.īased on your description, I understand the issue happens to Excel files saved in personal OneDrive and Dropbox.
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